Announcement from TCSA:
Tennessee Community Services Agency (TNCSA) was recently awarded a $975,000 contract from the Department of Finance and Administration Bureau of TennCare to provide the statewide operation of a call/contact center that supports telephone Advocacy and Outreach services for TennCare members and applicants.
The call center will receive approximately 800 calls per week regarding TennCare eligibility and covered services. The center is designed to assist enrollees as well as persons or agencies that call on behalf of TennCare applicants and members. The center will also assist with the redetermination process for targeted TennCare groups.
The center will employ approximately 25 individuals that will provide advocacy and outreach services. Bi-lingual advocates will assist Spanish speaking clients while Arabic, Bosnian, Kurdish, Somali and Vietnamese speaking clients will be assisted through third party interpreters. Specialized advocates will assist TennCare members with mental health and substance abuse covered services calls.
Continue reading ‘Tennessee Community Services Agency receives TennCare Advocacy Grant’

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